Become a Part-Time Administrator at one of Mark Group's 14 locations around the UK

Part-Time Administrator

Closing on Wednesday 28th March 2012

Salary	Location
£Competitive	Cornwall

Job Description

The Role:

Working as part of a small team you will be responsible for ensuring that all administration duties are carried out in an efficient, effective and timely manner and in line with company procedures.

Main Duties / Responsibilities:

• To answer and receive telephone calls from internal/external customers

• Record all work received into the depot

• Contact customers either by letter or telephone to arrange mutually convenient appointments

• Assign technicians to scheduled appointments, and ensure that all appointments are booked in within appropriate timescales

• Ensure that all paperwork is completed, logged and filed

• Arrange replacement appointments for technicians, as and when necessary

• To process wages, as and when required, ensuring that attention to detail is maintained

• To carry out general administration duties, e.g. filing, photocopying, faxing etc

• Ensure all associated administration duties are carried out in line with company procedures

• Flexible approach to working hours

• Ensure that a professional and courteous approach is adopted at all times

• Strictly adhere to all Health and Safety procedures and ensure that the working environment is practical for both yourself and others

• And any other reasonable duties commensurate with the post, which may be allocated from time to time

Hours of work:

• Monday to Wednesday, 8.30-5.30, with one hour for lunch.

Requirements

Specification	Essential	Desirable
Work Experience e.g. previous experience required to do the job	Proven administration experience Previous experience of working with in-house computer packages and databases	Previous experience of the insulation/renewable energy industry Proven customer service experience
Education & Qualification e.g. academic or professional qualifications	5 GCSE’s (or equivalent) at Grade C or above, including English & Maths	European Computer Driving License NVQ level 2/3 Customer Care, Customer Service, Administration (or equivalent)
Skills/Abilities e.g. analytical skills, computer skills	Excellent professional telephone manner Excellent verbal and written communication skills Computer literate Sound knowledge of MS Office package
Personal Details e.g. leadership, flexibility, teamworking	Ability to work of own initiative Can do attitude Self motivated, driven & proactive Team player Flexible approach Able to engage with other members of staff at all levels within the organisation