Become a Customer Service Advisor (Part Time) at one of Mark Group's 14 locations around the UK

Customer Service Advisor (Part Time)

Closing on Monday 20th February 2012

Salary	Location
£Competitive	Leicester

Job Description

The Role

The successful candidate will recieve in-coming calls from Technical Sales Advisor/Surveyors and book mutually convenient installation appointments at point of survey using the in house computer system.

Main Duties/Responsibilties

• Respond to calls from Technical Sales Advisors in a professional, courteous and timely manner and book mutually convenient installation dates
• Verify and validate that surveys have been satisfactorily completed using the on-line support tool
• Input data given by the Technical Sales Advisor onto the in-house computer system, making sure this is accurately recorded
• Arrange appropriate installation dates with the Technical Sales Advisor/customer using the multi-branch diary taking into account
when the Branch is willing to operate in the post code
when the customer is available to have the work carried out
• Offer customer service that exceeds expectations
• Gain a thorough understanding of the surveying process
• Deal with incoming customer queries via telephone, letter, emails or other methods of communication
• Ensure paperwork is properly logged and filed in line with company procedures
• Carry out general administration duties e.g. data inputting, filing, photocopying, faxing etc
• Strive to achieve/exceed predetermined company targets and KPI’s
• Ensure that all responses are carried out in a professional and courteous manner
• Use the IT /Phone system in line with laid down company procedures
• Flexible approach to working hours
• Ensure all associated administration duties are carried out in line with company procedures
• Ensure that a professional and courteous approach is adopted at all times
• Strictly adhere to all Health and Safety procedures and ensure that the working environment is practical for both yourself and others
• And any other reasonable duties commensurate with the post, which may be allocated from time to time.

For this role, you will need to be flexible between the hours of 8.00 a.m. - 8.00 p.m. Monday - Friday and Saturday 8.30 a.m. - 4.00 p.m.

Requirements

Specification	Essential	Desirable
Work Experience e.g. previous experience required to do the job	Previous experience of inbound telephone work Proven planning and administration experience Previous experience of working with in-house computer packages and databases	Knowledge of the insulation/renewable energy industry Proven experience within a customer service environment
Education & Qualification e.g. academic or professional qualifications	5 GCSE’s (or equivalent) at Grade C or above, including English & Maths	European Computer Driving License NVQ level 2/3 Customer Care, Customer Service, Administration (or equivalent)
Skills/Abilities e.g. analytical skills, computer skills	Excellent professional telephone manner Good geographical knowledge of the UK Excellent verbal and written communication skills Computer literate Sound knowledge of MS Office package Accurate data entry skills Excellent customer skills skills Ability to work with minimal supervision
Personal Details e.g. leadership, flexibility, teamworking	Ability to work of own initiative Can do attitude Self motivated, driven & proactive Team player Flexible approach Able to engage with other members of staff at all levels within the organisation Strong work ethic
Other Circumstances Special conditions that apply to the job e.g. need to travel, work away from home etc.	Rotating shift pattern – will be required to work 2 out of 3 Saturdays Good sense of humour Have a passion for work and appreciate a challenging yet rewarding environment	Prepared to work unsocial hours on an ad hoc basis