Become a Planning Coordinator at one of Mark Group's 14 locations around the UK

Planning Coordinator

Closing on Friday 29th July 2011

Salary	Location
£14,420 Per Annum	Leicester

Planning and booking of Technicians appointments & general administration duties

• Planning locations of appointments

• To take in-coming calls from clients and book mutually convenient appointments

• To contact clients to schedule appointments

• Assign technicians to scheduled appointments

• To ensure paperwork is properly logged and filed

• As and when required dealing with customer complaints

• To confirm client’s appointments by letter

• To carry out general administration duties, e.g. filing, photocopying, faxing etc

• Flexible approach to working hours

• Ensure all associated administration duties are carried out in line with company procedures

• Ensure that a professional and courteous approach is adopted at all times

• Strictly adhere to all Health and Safety procedures and ensure that the working environment is practical for both yourself and others

• And any other reasonable duties commensurate with the post, which may be allocated from time to time

Specification	Essential	Desirable
Work Experience e.g. previous experience required to do the job	Previous experience of using Microsoft Office Systems Proven planning and administration experience	Previous use of in house systems Proven experience within a customer service environment Experience of working within the building/construction/insulation industry
Education & Qualification e.g. academic or professional qualifications	5 GCSE’s A-C or equivalent including English and Maths
Skills/Abilities e.g. analytical skills, computer skills	Excellent telephone manner Good geographical knowledge of the UK Strong team working skills Excellent Data Entry Skills Excellent Customer Service Skills Ability to communicate effectively Able to give attention to detail Excellent written and verbal communication skills Excellent Administration Skills Ability to work with minimal supervision
Personal Details e.g. leadership, flexibility, teamworking	Self confidence Self Motivated Able to work as part of a team Flexible Approach Able to engage with other staff and Senior Managers	Self confidence Self Motivated Able to work as part of a team Flexible Approach Able to engage with other staff and Senior Managers