Become a Survey Coordinator at one of Mark Group's 14 locations around the UK

Survey Coordinator

Closing on Tuesday 1st April 2008

Salary	Location
£13k -£14k	Leicester

To input new client data upon receipt and update as required
To take in-coming calls from clients and book mutually convenient survey appointments
To contact clients (by telephone when possible) to arrange appointments for survey
To prepare daily appointment sheets for surveyors
To contact by letter, those clients we have been unable to contact by telephone
To update database from information provided by surveyors
To answer queries from the managing agents, clients and surveyors, either by telephone, fax or letter
To provide general admin support for the rest of the Sales team
Flexible approach to working hours
Ensure all associated administration duties are carried out in line with company procedures
Ensure that a professional and courteous approach is adopted at all times
Strictly adhere to all Health and Safety procedures and ensure that the working environment is practical for both yourself and others
And any other reasonable duties commensurate with the post, which may be allocated from time to time

Specification	Essential	Desirable
Work Experience e.g. previous experience required to do the job	Previous experience of using Microsoft Office Systems Proven customer service and administration experience	Previous use of in house systems Experience of working within the building/construction/insulation industry
Education & Qualification e.g. academic or professional qualifications	5 GCSE’s A-C or equivalent including English and Maths	European Computer Driving Licence NVQ Level 2/3, or equivalent in Customer Care/Customer Service/Administration
Skills/Abilities e.g. analytical skills, computer skills	Excellent telephone manner Strong team working skills Excellent Data Entry Skills Excellent Customer Service Skills Ability to communicate effectively Able to give attention to detail Excellent written and verbal communication skills Excellent Administration Skills	Good geographical knowledge of the UK
Personal Details e.g. leadership, flexibility, teamworking	Self confidence Self Motivated Able to work as part of a team Flexible Approach