FAQ

HeatSeekers is a unique scheme, so we're sure you'll have lots of questions. Listed below are the ones which are most commonly asked, but if you can't find the information you're after, then drop us a line.

What does the thermal image show me?

The thermal image will show if your property is losing heat and may benefit from insulation.

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What do I do after you have visited and surveyed my property?

If you decide to go ahead with the insulation, your surveyor will arrange a convenient installation date.

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How much does cavity wall/loft insulation cost?

Installation starts from £99 for cavity wall insulation and £149 for loft insulation. (Subject to survey)

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Has my area been covered?

Please complete the HeatSeekers Form to see if we hold a thermal image of your property and can help you to start saving money.

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Who will carry out the installation?

At Mark Group we work in partnership with HeatSeekers to install all insulation measures. Mark Group currently installs cavity and loft insulation in around 6,000 homes every week, so you can be assured of the highest level of expertise and service.

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What products do you use?

For cavity wall insulation Mark Group installs high quality glass and rock fibre, supplied by international manufacturers Knauf and Rockwool. Mark Group's installation technicians are trained and certificated to the highest standards of the British Board of Agrément.

For loft insulation Mark Group installs high quality glass fibre quilt supplied by international manufacturer Knauf.

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Is the work guaranteed?

Yes, for cavity wall insulation the guarantee you will receive is called a 'CIGA' guarantee (Cavity Insulation Guarantee Agency) which guarantees workmanship and materials for 25 years. Mark Group will apply for it on your behalf and it will be sent to you direct from CIGA. It can take up to eight weeks for this to be delivered to you after installation.

Loft insulation carries a statutory manufacturer's guarantee.

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Do I have to own my own home?

The HeatSeekers/Mark Group programme is open to people who own their own home or rent from a private landlord. However, permission from the landlord will be needed prior to the install. Your surveyor will be able to discuss the details with you.

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