Mark Group

Horace & Peggy Issitt

January 2008

The Customer

Horace and Peggy Issitt, a retired couple from Leicester, were one of Mark Group’s first customers to benefit from FREE cavity wall and loft insulation scheme for the over 70s.

The Challenge

With rising energy prices causing concern, especially for pensioners, the Issitts contacted Mark Group to find out what measures could be taken to save money and energy in their home.

The Solution

A Mark Group Technical Sales Advisor visited the Issits and conducted a thorough survey of their property to identify what steps they could take to reduce their energy bills.

On completion of the survey, the Advisor confirmed the property had a cavity wall construction, which could be easily filled, which in turn would reduce the amount of heat lost through the walls.

During the loft survey, the Technical Sales Advisor found a small amount of existing insulation; however, as the current recommended depth is 270mm (11 inches)* Mark Group was able to add a further layer of insulation which would help to reduce the amount of heat which was escaping through the roof.

Horace and Peggy were delighted to discover they were entitled to both free cavity wall insulation and a loft top up, so after completing the paperwork, an installation date was arranged by the Advisor.

The Benefits

Completion of the Issit’s cavity wall and loft insulation works took just over half a day to complete, and the couple are now benefiting from the lower energy bills they hoped for.

Back to list of Case Studies