Mark Group

Suzanne Higgins

January 2008

The Customer

Suzanne Higgins is a high flying IT consultant from Stamford, Lincolnshire, who wanted to ‘have it all’ with her own home, own money and a blue chip career path lined with reward and opportunity.

The Challenge

Like many professional women, Suzanne admitted to being ‘green enthusiastic but green naïve’, listing many barriers she felt she faced in being more eco-aware.

Suzanne said: “I would certainly class myself as someone who is interested in the environment but am unsure about how to go about being more eco-friendly and energy efficient. I want to go beyond just insulation, so solar panels and wind turbines were on my agenda for environmental home improvements, but I wasn’t really sure where to start.”

The Solution

A friend suggested Suzanne contact Mark Group and following her initial enquiry, a Technical Sales Advisor visited her property to carry out a technical assessment to see whether it would be suitable for any energy saving measures. The verdict was positive and Suzanne took the first steps towards energy efficiency by having cavity wall and loft insulation installed.

The Benefits

After only a couple of months Suzanne was already warming to the benefits of insulation, with the financial gains made on the energy bills already providing enough spare cash to spend on the little luxuries in life. Suzanne added: “The change in my bills has been quite dramatic, with around a 30% cut in the overall amount. I can also feel the benefits in the house itself. All the rooms just feel so much warmer and my only regret is that I didn’t have it done sooner.”

* Source – Energy Savings Trust

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